Long Wait Times
Customers spend valuable time waiting for answers to routine questions.
Voice + visual AI for insurance
Move customer conversations forward.
AI-powered IVR, interactive screens, and voice assistants that help customers complete supported tasks—while your team stays in the loop.
See the insurance demo. Discuss your workflow. Define your scope.
Lyumer / voice + action
One conversation. Real progress.
AI assistant · speaking + taking action
“The rear bumper was damaged yesterday.”
I’ve added that. Where did the incident happen?
Speaking
Creating your claim
Updating as you speak
- Damage
- Rear bumper
- Incident date
- Yesterday
- Location
- Collecting the next detail
Illustrative conversation. Claim details update.
The challenge
Customer Support Wasn’t Built for Today’s Expectations.
Customers expect immediate, effortless assistance. Traditional support models often struggle to deliver it consistently as demand grows.
Repetitive Workloads
Support teams spend significant effort handling similar requests repeatedly.
Disconnected Journeys
Customers switch between calls, forms, and channels to complete a single task.
The solution
One Conversation. Every Step Connected.
Lyumer brings natural voice conversations and interactive visual interfaces together in one intelligent assistant.
From answering questions to retrieving information and completing tasks, Lyumer helps customers get things done without switching between disconnected channels.
Speak Naturally
Customers communicate through real-time voice conversations.
See Clearly
Relevant information appears in an interactive visual interface.
Get Things Done
The assistant helps complete requests through connected workflows.
Core capabilities
Intelligence Behind Every Interaction.
From natural conversations to real-time actions, Lyumer brings the capabilities businesses need into one intelligent support experience.
Natural Voice Conversations
Engage customers through real-time, human-like voice interactions.
Interactive Visual Interface
Display relevant information and guide customers through tasks as they speak.
Multilingual Communication
Communicate in English, French, and Russian, with language-aware responses.
Intelligent Task Automation
Retrieve information and execute supported workflows through conversation.
Business System Integration
Connect with business data and systems to deliver contextual assistance. Integration scope is agreed for your business.
Human Agent Handoff
Provide a path to a human representative when additional assistance is needed.
How it works
From Conversation to Resolution. In Three Simple Steps.
A seamless experience that brings natural communication, relevant information, and intelligent assistance together.
Start a Conversation
Customers speak naturally to the AI assistant, explaining what they need without navigating complicated menus.
Understand & Respond
Lyumer interprets the request, retrieves available information, and presents relevant details through voice and visual interfaces.
Take Action
The assistant helps complete supported tasks, such as submitting a request, updating information, or initiating a workflow.
Product demo
See a Claim Come Together.
Watch the customer create a claim, then follow the transcript and created claim in the company’s agent workspace.
An illustrative insurance journey. No live call or customer data.
In the walkthrough: customer claim creation · text transcript · created claim · agent context
Why Lyumer
Built for Better Conversations. Designed for Business Impact.
Give your customers more intuitive support while helping your team focus on what matters most.
Faster Assistance
Help customers get answers to routine inquiries without unnecessary delays.
Less Repetitive Work
Reduce the manual effort spent on recurring requests so teams can focus on complex needs.
Human-Centered Support
Make automated interactions feel more natural through voice and visual guidance.
Adaptable to Your Business
Tailor supported workflows and integrations to your organization’s processes and requirements.
Frequently asked questions
Everything You Need to Know.
Learn how Lyumer works and how it can be adapted to your business.
What is Lyumer?
Lyumer is an AI technology company developing intelligent voice and visual assistants that help businesses automate customer interactions and streamline support workflows.
How is Lyumer different from a traditional chatbot?
Lyumer brings spoken conversations, interactive screens, and supported actions together. Customers can talk through a request while relevant information and next steps appear on screen.
Can Lyumer be customized for our business?
We start with your customer journeys and agree the workflows, information, and actions your assistant should support. The insurance demo is a starting point for that discussion.
Can Lyumer integrate with our existing systems?
Integration requirements are assessed during discovery. The current insurance demo uses a fictional CRM to show customer lookup and claim workflows; your systems and access requirements need a separate agreed integration.
Which languages does Lyumer support?
The current demo supports spoken English, French, and Russian. Spoken language and website language are managed separately.
Can customers speak with a human representative?
The insurance demo can register a transfer request and show the call and text transcript in the staff workspace. Live human audio takeover is not part of the current demo; your handoff workflow would be agreed separately.
How do we get started?
Book a demo to see the insurance experience, discuss your workflows, and define the scope of a solution for your business.
Let’s talk
Your Next Customer Experience Starts Here.
Book a Demo to see Lyumer in action and explore a solution shaped around your business.
Book a DemoScope and pricing are defined after your demo and discovery discussion.